It was shortly after 3 am as I grabbed the keys and we loaded the Highlander with the luggage for Tokyo. Traffic was light for LA as we arrived at 5am to Terminal 3 LAX. I helped Kimm and Julian with their luggage and we said goodbye as they headed off on the adventure.
My mind was preoccupied
I got back in the Highlander and a dash notification read, “No key detected”. I reached in my pocket and pulled the key fob out. It still said, “No key detected” so I turned the car off to restart it. As I pressed the brake pedal and the ignition switch, it still read, “No key detected.” It also said for me to move the key next to the ignition switch to start the vehicle. It still didn’t start.
As I sit in the unloading zone at LAX Terminal 3, I think, “The key fob battery died! Now what?!?!” As I sit and think, I hear the repeated message that this is a drop off zone only. No waiting is allowed. You will be cited.
I open my AAA app and begin a request for Roadside Assistance. ETA 6:31 AM. Not great, but what choice do I have?
The AAA chat is run by AI, so when I say key fob battery it only understands “battery.” I am able to chat with a live agent and I am told that they don’t carry key fob batteries so I will need a tow. It seems a little excessive for a CR2032 button battery but what else can I do? I arrange the tow and am told the ETA is 5:58 AM. Great! Things are looking up!
And then a police officer shows up on his motorcycle. I tell him what is going on and he says, “AAA is on the way? You should be ok.”
Another officer comes along and few minutes later and I show him the message with the 5:58 AM ETA. He says, “Ok. I’ll call it in so they know why you are stuck here. It looks like they’ll be here in a few minutes.”
I get an automated message saying my service provider will arrive within 30-45, as I wait (im)patiently. Wait! What happened to the 5:58 AM ETA? I text back and forth with a AAA agent. She apologizes for the delay and asks if there is anything else she can help me with. I feel my frustration setting in, because all I can think is, “Anything else you can help with? You didn’t even help with this!”
My tow truck driver calls around 6:15 AM and says he is about a half hour away. He also says we will need to be able to get the car in neutral so he can pull it onto his flatbed. Yikes! That is is not a 5:58 or a 6:31 ETA! I let the officer know what is happening and he says he will try to get me an extension. Usually if a car is there that long, they have it towed away with their service.
Finally (I think), he arrives just before 7:00 AM. The officers (yes, now there are 4) clear a space in front of the Highlander so he can pull in. All I can think, is this seems like so much for a key fob battery!
Well, we are able to get the car in neutral by removing a small plate near the gear shift. But, newer vehicles also have an automatic parking brake. He is not able to disable that and he says he can’t pull it on the flatbed. He has sent for another more traditional tow truck, which arrives around 7:35 AM.
Meanwhile, I am talking to the officers about cars and key fobs, basketball, Lakers, and Clippers.
8:00 AM The tow truck driver is able to get everything hooked up, the officers wish me luck, and I head off to Toyota Marina Del Rey for a CR2032 battery. The tow truck driver tells me that he has thought about buying a bunch of those batteries and just keeping them on his truck.

It is a less than 10-minute drive as I talk with the driver about cars and families. We arrive at Toyota and he unloads the car in the service drive. I talk with the service adviser and he says, “if the small light blinks on the fob, the battery is not dead. It might need reprogrammed.” He tells me all his guys are with cars right now but he’ll have someone check it out as soon as he can. I thank him and head into the waiting area.
Less than 15 minutes later, the adviser comes into the waiting area and says, “Mr. Hall.” I think too myself, that didn’t take long at all! As I go outside to meet him, he says, “Do you own another Toyota? This fob is for a Corolla not a Highlander.
How was I able to drive over to LA with a Corolla key fob? Had I grabbed the wrong keys from the key board as I left?
Sure enough. Kimm had the Highlander key fob in her purse. She didn’t mean to take it to Japan. She said she must have been so tired from waking up so early. I had grabbed the wrong key fob from the board. It wasn’t my usual set of Corolla keys so I thought I was grabbing Highlander keys.
For 3 hours, I waited at Terminal 3 LAX for help when the key fob was not too far away.

I didn’t think to check “Find My” sooner. I was fortunate Elijah was able to leave work pick up the other set of keys and drive to Marina Del Rey to deliver them to me. When he arrived a couple of hours later, I told him, “I owe you big time!” He laughed and said, “you don’t owe me anything.”
I was finally able to get on the road, not at 5:00 AM but just after 11:00 AM.
As I sat in Toyota, I had a lot of time to think when I wasn’t dozing off! I was so tired! I also had time to begin writing this. Thank you iPad and Apple Pencil.
I thought about how the right key fob was about 4 inches away from the one I grabbed. I thought about how the other key fob was inside the terminal that I was sitting outside of. I thought about how me, 5 police officers, 2 AAA tow truck drivers, and 1 Toyota Service Adviser never read the back of the key fob that clearly read “Corolla.” When, my son brought me the other fob, it clearly read “Highlander” on the back.


I think about the story I told myself at the beginning of the dead key fob battery and I was convinced. I was so convinced that everyone else went right along with that story.
What if I had opened my mind to other stories or possibilities? What if I had looked for other details and facts?
And It makes me wonder…
How often do I convince myself of a story without a different perspective? A different lens? And how could this apply to other contexts?
How often do I or others see one side of a student’s story without other perspectives? How often do those stories become prescriptive in the way we teach or work or think about those students? Empathetic teaching, universal design, and inclusion would tell us to find out more of the story to make informed decisions and support all students.
For me, I see the connection and I hope I can continue to grow my curiosity to listen and discover more of the stories of the students I work with.
And I did get Raising Cane’s on my way home, so all in all not a terrible day. And Elijah was pulling out of the Raising Cane’s drive thru as I was walking in. Not planned but I guess it’s true, “Great minds do think alike.”
-Kenny Hall
March 22, 2024
